We hope you will be completely satisfied with any product purchased from mandamalta.com. However, should you wish you can return it for any reason within 28 days from the date of despatch for a full refund (less shipping costs). Items must be unused and in an as new condition with all packaging and labels/tags attached. We aim to process returns as soon as possible, however please allow up to 14 days for your refund to be processed. We'll send you an email to confirm once we have processed your refund.
Please take care when trying items on. If an item is returned to us in an unsuitable condition, worn or damaged, we won't be able to refund you. In this case, we would have to send the item back to you and ask you to cover the costs of delivery. If we don’t hear back from you within 14 days, the goods will be destroyed.
If we feel that a customer’s returns pattern is unusual then we may have to deactivate the account.
How Do I return an Item?
To return an item send us an email. Please include the order number to speed up the process.
I Think My Item Is Faulty, What Should I do?
If your product develops a manufacturing fault within 30 days of purchase, please contact us to let us know about the issue and we’ll look to replace or refund it. Please attach images to enable us to deal with your query quickly.
If it's been over 12 months and is still within the warranty, then please contact the manufacturer directly.
What Should I do If I receive The Wrong Item?
We do everything in our power to ensure that you receive the items you have purchased, but if you have received a wrong item, contact us. please include the order number.
Changing or Cancelling Orders Before Dispatched.
If you change your mind about your purchase, you can cancel your order. As long as your parcel has yet to be picked and packed in our warehouse, you´ll have the opportunity to cancel. To cancel your order, please contact us. Always include the order number to speed up the process. If your order has been dispatched, then it´s unfortunately too late to cancel it.